frequently asked
Shipping and delivery, returns, and our terms of service.
shipping & delivery
At Sayre Studio, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policies below for details on processing times, shipping methods, costs, and more.
Order Processing
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Processing Delays: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Domestic Shipping
- Standard Shipping: Typically delivered within 3-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Delivered by the next business day.
International Shipping
- Shipping Methods and Costs: International shipping charges will be calculated and displayed at checkout. Please note that international orders may be subject to additional customs duties and fees, which are the responsibility of the recipient.
- Delivery Time: Delivery times for international orders may vary based on the destination and customs processing.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier’s website using this number.
- Delivery Issues: If your package is lost, delayed, or damaged in transit, please contact us at everyours@sayre.studio.
Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses.
- Customs and Import Taxes: Sayre Studio is not responsible for any customs and import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
Email: everyours@sayre.studio
Thank you for choosing Sayre Studio for your jewelry needs. We are committed to providing you with exceptional service and high-quality products.
returns
Returns are accepted within 30 days of receipt for a refund to the original form of payment.
Items must be in their original condition and packaging.
Custom and personalized items are final sale.
To initiate a return, please email your order number and reason for return to everyours@sayre.studio.
Exchanges are not offered at this time. Please begin the return process and we'll help you place a new order.
You are responsible for return shipping costs unless the item is damaged or incorrect.
terms of service
Terms of Service
Welcome to Sayre Studio!
These Terms of Service ("Terms") govern your access to and use of the Sayre Studio website, products, and services. By accessing or using our website, you agree to be bound by these Terms.
1. General Conditions
1.1 Eligibility:
You must be at least 18 years old to use our services. By using our website, you represent that you meet this age requirement.
1.2 Account Registration:
To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to update your account as necessary.
1.3 Prohibited Activities:
You agree not to use our website for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including but not limited to copyright laws).
2. Orders and Payment
2.1 Order Acceptance:
All orders are subject to acceptance by Sayre Studio. We reserve the right to refuse or cancel any order for any reason.
2.2 Pricing and Availability:
Prices and availability of products are subject to change without notice. We make every effort to display accurate information, but errors may occur.
2.3 Payment:
You agree to pay all charges associated with your order, including applicable taxes and shipping fees. We accept various forms of payment as indicated on our website.
3. Shipping and Delivery
3.1 Shipping:
We offer various shipping options. Shipping times and costs will be calculated at checkout. Delivery times are estimates and not guaranteed.
3.2 International Shipping:
We currently offer international shipping to select countries.
4. Returns and Refunds
4.1 Return Policy:
Returns are accepted within 30 days of receipt for a refund to the original form of payment. Items must be in their original condition and packaging. Custom and personalized items are final sale.
4.2 Return Process:
To initiate a return, please email your order number and reason for return to everyours@sayre.studio. You are responsible for return shipping costs unless the item is damaged or incorrect.
5. Intellectual Property
5.1 Ownership:
All content on our website, including text, graphics, logos, images, and software, is the property of Sayre Studio or its content suppliers and is protected by intellectual property laws.
5.2 Limited License:
You are granted a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes.
6. Limitation of Liability
6.1 Disclaimer:
Our website and services are provided on an "as is" and "as available" basis. Sayre Studio makes no warranties, express or implied, regarding the operation or availability of our services.
6.2 Limitation:
To the fullest extent permitted by law, Sayre Studio shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Arizona, United States, without regard to its conflict of laws principles.
8. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
9. Contact Us
If you have any questions or concerns about these Terms, please contact us at: everyours@sayre.studio
Thank you for choosing Sayre Studio!